TERMS OF SERVICE

Effective Date: 29 May 2026

Last Updated: 29 May 2026

1. INTRODUCTION

FoodToGo ("FoodToGo," "we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our customers, restaurant partners, riders, website visitors, and other users of our platform.

This Privacy Policy explains how we collect, use, store, disclose, process, and protect personal information when you access or use:

    • The FoodToGo Customer Application
    • The FoodToGo Vendor Application
    • The FoodToGo Rider Application
    • The FoodToGo Website
    • Related services, communications, and support channels

2. ABOUT FOODTOGO

FoodToGo is a technology platform that connects customers with restaurants, food vendors, riders, and delivery partners.

FoodToGo facilitates:

    • Food ordering
    • Payment processing
    • Delivery coordination
    • Customer support services

FoodToGo does not prepare, manufacture, package, or sell food products listed by Vendors on the Platform.

3. ELIGIBILITY

To use FoodToGo, you must:

    • Be at least 18 years old
    • Have the legal capacity to enter into binding agreements
    • Provide accurate registration information
    • Maintain the security of your account credentials

FoodToGo reserves the right to refuse service or suspend accounts where eligibility requirements are not met.

4. ACCOUNT REGISTRATION

You may be required to create an account to access certain features.

You agree to:

    • Provide accurate information
    • Keep information up to date
    • Protect your login credentials
    • Notify FoodToGo of unauthorized account use

You are responsible for all activities conducted through your account.

5. ORDERING SERVICES

Customers may place orders through the Platform from participating Vendors.

Upon placing an order:

    • The order request is transmitted to the Vendor.
    • Vendor acceptance is subject to product availability.
    • Estimated delivery times are provided for convenience only.

FoodToGo does not guarantee specific preparation or delivery times.

6. PRICING AND FEES

Prices displayed on the Platform may include:

    • Food costs
    • Delivery fees
    • Service fees
    • Applicable taxes
    • Promotional discounts

Prices may vary between Vendors and may be updated without prior notice.

The final amount payable will be displayed before order confirmation.

7. PAYMENT TERMS

Customers agree to pay all charges associated with their orders.

Accepted payment methods may include:

    • Debit cards
    • Credit cards
    • Bank transfers
    • Wallet services
    • Other approved payment methods

Payments are processed through authorized third-party payment providers.

FoodToGo reserves the right to decline transactions suspected of fraud or unauthorized activity.

8. DELIVERY SERVICES

Delivery services are provided through FoodToGo riders or approved delivery partners.

Customers agree to:

    • Provide accurate delivery information
    • Be available to receive orders
    • Respond to rider communication when necessary

FoodToGo shall not be responsible for delays caused by:

    • Traffic conditions
    • Weather conditions
    • Vendor delays
    • Incorrect customer information
    • Events beyond reasonable control

9. ORDER CANCELLATIONS

Customers may request cancellation before the Vendor begins food preparation.

Once food preparation has commenced, cancellation requests may be denied.

FoodToGo reserves the right to determine cancellation eligibility based on operational circumstances.

10. REFUNDS

Refund requests may be considered where:

    • Orders are not delivered
    • Incorrect items are delivered
    • Orders are incomplete
    • Verified food quality issues occur
    • Duplicate payments occur

Refund approval shall be subject to investigation and verification.

Refunds may be issued as:

    • Original payment reversal
    • Platform credit
    • Alternative compensation at FoodToGo's discretion

Refund processing times may vary depending on payment providers.

11. CUSTOMER RESPONSIBILITIES

Customers agree to:

    • Provide accurate information
    • Use the Platform lawfully
    • Treat riders and vendors respectfully
    • Refrain from abusive, threatening, or fraudulent conduct

Customers shall not:

    • Place fraudulent orders
    • Abuse promotional offers
    • Harass riders or vendors
    • Interfere with platform operations

12. PROMOTIONS AND DISCOUNTS

FoodToGo may offer:

    • Promotional campaigns
    • Referral programs
    • Discount vouchers
    • Loyalty rewards

Promotional offers:

    • Place fraudulent orders
    • Abuse promotional offers
    • Harass riders or vendors
    • Interfere with platform operations

13. CUSTOMER RATINGS AND REVIEWS

Customers may submit ratings, reviews, and feedback regarding Vendors, Riders, or the Platform.

By submitting content, you grant FoodToGo a non-exclusive right to use, display, reproduce, and publish such content for business purposes.

FoodToGo reserves the right to remove content that is misleading, offensive, defamatory, unlawful, or otherwise inappropriate.

14. INTELLECTUAL PROPERTY

All rights relating to:

    • The FoodToGo brand
    • Logos
    • Software
    • Platform design
    • Content
    • Trademarks

Remain the exclusive property of FoodToGo and its licensors.

Users may not reproduce, modify, distribute, or exploit Platform content without authorization.

15. PRIVACY

Your use of the Platform is also governed by the FoodToGo Privacy Policy.

By using the Platform, you consent to the collection and processing of information as described in the Privacy Policy.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by law, FoodToGo shall not be liable for:

    • Indirect damages
    • Consequential losses
    • Loss of profits
    • Vendor-related food quality issues
    • Delays beyond reasonable control
    • Service interruptions

FoodToGo's total liability arising from any claim shall not exceed the value of the relevant order giving rise to the claim.

17. INDEMNIFICATION

Customers agree to indemnify and hold harmless FoodToGo, its affiliates, officers, employees, and partners from claims, liabilities, damages, costs, or expenses arising from:

    • Violation of these Terms
    • Misuse of the Platform
    • Fraudulent activity
    • Unlawful conduct

Customers may discontinue use of the Platform at any time.

18. SUSPENSION AND TERMINATION

FoodToGo may suspend, restrict, or terminate customer access where:

    • Fraudulent activity is suspected
    • MAbuse of the Platform occurs
    • Terms are violated
    • Legal or regulatory requirements necessitate action

Customers may discontinue use of the Platform at any time.

19. FORCE MAJEURE

FoodToGo shall not be liable for failure or delay in performance resulting from events beyond its reasonable control, including:

    • Natural disasters
    • Government actions
    • Strikes
    • Telecommunications failures
    • Public emergencies
    • System outages

20. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Nigeria.

21. CHANGES TO THESE TERMS

FoodToGo may revise these Terms periodically.

Updated Terms may be published on the Platform or communicated through official channels.

Continued use of the Platform after such updates constitutes acceptance of the revised Terms.

ACCEPTANCE

By creating an account, placing an order, accessing the Platform, or using any FoodToGo service, you acknowledge that you have read, understood, and agreed to these Terms of Service.