1. INTRODUCTION
FoodToGo ("FoodToGo," "we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our customers, restaurant partners, riders, website visitors, and other users of our platform.
This Privacy Policy explains how we collect, use, store, disclose, process, and protect personal information when you access or use:
- The FoodToGo Customer Application
- The FoodToGo Vendor Application
- The FoodToGo Rider Application
- The FoodToGo Website
- Related services, communications, and support channels
2. DEFINITIONS
Customer means any person who places orders through the FoodToGo platform.
Vendor means any restaurant, food vendor, merchant, or business offering products through FoodToGo.
Ridermeans any delivery partner providing delivery services through the platform.
Personal Data means any information that identifies or can reasonably identify an individual.
Platform means all FoodToGo applications, websites, systems, and services.
3. INFORMATION WE COLLECT
3.1 Information Collected from Customers
We may collect:
- Full Name
- Email Address
- Mobile phone number
- Delivery addresses
- Account credentials
- Order history
- Customer support interactions
- Device information
- IP address
- Location information
- Marketing preferences
3.2 Information Collected from Vendors
We may collect:
- Full Name
- Email Address
- Mobile phone number
- Business Name
- Business registration details
- CAC information
- Business address
- Contact details
- Bank account information
- Tax information (where applicable)
- Product listings
- Order fulfillment records
- Customer ratings and reviews
4. PAYMENT INFORMATION
FoodToGo may process payments through licensed third-party payment providers.
We may collect:
- Payment transaction details
- Payment status
- Transaction references
FoodToGo does not intentionally store complete debit card or credit card information on its servers unless required by applicable law or payment processing requirements.
Payment information is processed in accordance with applicable financial security standards and payment provider requirements.
5. LOCATION TRACKING
Customers
We may collect location information to:
- Identify nearby vendors
- Improve delivery accuracy
- Provide location-based services
Riders
FoodToGo may collect:
- Real-time GPS location
- Background location data
- Delivery route information
This information may be collected while deliveries are active and, where necessary, during operational hours to facilitate delivery coordination, safety, fraud prevention, and customer support.
Vendors
Location information may be used to:
- Display business locations
- Coordinate deliveries
- Improve service efficiency
6. COOKIES AND ANALYTICS
FoodToGo may use cookies, pixels, SDKs, and similar technologies to:
- Authenticate users
- Improve user experience
- Measure platform performance
- Analyze user behavior
- Prevent fraud
- Deliver relevant content
Analytics tools may include:
- Google Analytics
- Firebase Analytics
- Application performance monitoring tools
- Other approved analytics providers
Users may manage cookie preferences through their browser settings where applicable.
7. HOW WE USE PERSONAL INFORMATION
We may use information to:
- Create and manage user accounts
- Process orders and deliveries
- Verify identities
- Process payments
- Communicate with users
- Provide customer support
- Improve platform functionality
- Conduct analytics
- Prevent fraud and abuse
- Meet legal obligations
- Conduct business operations
- Enforce platform policies
8. MARKETING COMMUNICATIONS
FoodToGo may send:
- Promotional emails
- SMS messages
- Push notifications
- WhatsApp notifications
- Product updates
- Special offers
- Loyalty program communications
Users may opt out of marketing communications at any time using available unsubscribe mechanisms.
Operational and transactional communications may continue where necessary to provide services.
9. DATA SHARING AND DISCLOSURE
FoodToGo may share information with:
Vendors
To facilitate order fulfillment.
Examples include:
- Customer name
- Contact information
- Delivery information
- Order details
Riders
To facilitate delivery services.
Examples include:
- Customer name
- Delivery address
- Contact information
- Order information
Payment Providers
To process transactions securely.
Service Providers
including:
- Hosting providers
- Analytics providers
- Customer support providers
- Marketing providers
- Communication providers
Government Authorities
Where required by law, regulation, court order, or lawful request.
Corporate Transactions
Information may be transferred during:
- Mergers
- Acquisitions
- Business restructuring
- Asset sales
10. DATA RETENTION
FoodToGo retains personal information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
Retention periods may vary depending on:
- User type
- Legal requirements
- Business necessity
Information that is no longer required may be deleted, anonymized, or securely archived.
11. DATA SECURITY
FoodToGo implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
- Unauthorized access
- Disclosure
- Alteration
- Destruction
- Misuse
While we strive to protect user information, no electronic transmission or storage system can be guaranteed to be completely secure.
12. USER RIGHTS
Subject to applicable law, users may have the right to:
- Access personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent where applicable
- Restrict certain processing activities
- Object to processing
- Request data portability
- Lodge complaints with relevant regulatory authorities
Requests may be submitted through the contact details provided in this Privacy Policy.
13. CHILDREN'S PRIVACY
FoodToGo services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors without appropriate legal authorization.
14. INTERNATIONAL DATA TRANSFERS
Where necessary, FoodToGo may transfer personal information to service providers or partners located outside Nigeria.
Such transfers shall be conducted in accordance with applicable data protection laws and appropriate safeguards.
15. COMPLIANCE WITH THE NIGERIAN DATA PROTECTION ACT (NDPA)
FoodToGo is committed to processing personal data in accordance with:
- The Nigerian Data Protection Act (NDPA)
- Applicable regulations issued by relevant authorities
- Other applicable privacy and data protection laws
FoodToGo shall implement appropriate measures to ensure lawful, fair, transparent, and secure processing of personal information
16. THIRD-PARTY LINKS AND SERVICES
FoodToGo may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices or content of third-party platforms.
Users are encouraged to review the privacy policies of such third parties before providing personal information.
17. CHANGES TO THIS PRIVACY POLICY
FoodToGo may update this Privacy Policy periodically.
Material changes may be communicated through:
- Website notices
- In-app notifications
- Other official communication channels
Continued use of the platform following updates constitutes acceptance of the revised Privacy Policy.
18. CONTACT US
For questions, complaints, requests, or privacy-related concerns, please contact:
FoodToGo
- Email: contactus@foodtogo-order.com
- Phone: +2347014128270
Continued use of the platform following updates constitutes acceptance of the revised Privacy Policy.